Design is not a zero-sum economic game but an ambivalent cultural process that serves a multiplicity of values and social groups without necessarily sacrificing efficiency.
Andrew Feenburg. (2010). “Democratic Rationalization: Technology, Power, and Freedom” in Between Reason and Experience.
In one inquiry it was found that a successful team of computer specialists included an ex-farmer, a former tabulating machine operator, an ex-key punch operator, a girl who had done secretarial work, a musician and a graduate in mathematics. That last was considered the least competent.
Hans Albert Rhee, Office Automation in a Social Perspective, 1968